Privacy Policy

This Privacy Policy explains how VZEX (“we”, “our”, or “us”) collects, uses, and protects your information when you use our website and services. By using VZEX, you agree to the practices described here.

1. Information We Collect

1.1 Account Information

Email address and, optionally, your name.
Login information (hashed password) for accounts created with email.

1.2 Usage Information

Details about how you use the Service, such as pages visited, features used, and timestamps.
Technical data such as IP address, browser type, and device information, which may be used for security, analytics, and abuse prevention.

1.3 Content You Upload

Images, videos, and other files you upload in order to generate AI animations or other outputs.
Information about the jobs you run (e.g., duration, model parameters, status, and results).

1.4 Payment Information

Payments for credits or plans may be processed by third-party providers (such as Stripe or PayPal). We do not store your full payment card details on our servers. We may store references to transactions, such as an invoice ID, plan name, amount, and payment status.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve the VZEX Service.
Process jobs and generate AI outputs for you.
Manage your account, credits, and billing history.
Respond to your support requests and communication.
Monitor for abuse, fraud, or security issues (such as DDoS or suspicious activity).
Analyze aggregated data to understand usage patterns and improve the platform.

3. Cookies and Similar Technologies

We may use cookies or similar technologies to remember your session, maintain login status, and analyze site usage. You can usually control cookies through your browser settings, but disabling them may affect certain features of the Service.

4. How We Share Information

We do not sell your personal data. We may share information with:

Service providers such as hosting providers, analytics tools, and payment processors who help us operate VZEX.
AI infrastructure providers (for example, model hosting platforms) in order to process your uploaded content and generate outputs.
Law enforcement or authorities if required by law or necessary to protect our legal rights or the safety of others.

5. Data Retention

We retain your account information and job history for as long as your account is active or as needed to provide the Service. We may retain certain records for longer where required for legal, accounting, or security reasons.

6. Your Choices and Rights

You can update your account details (such as email or password) from your account settings.
You may request that we delete your account; this may remove access to generated content and job history associated with that account.
You can contact us if you have questions about your data, including access, correction, or deletion requests.

7. Security

We take reasonable steps to protect your information, including using encryption for passwords and secure connections where appropriate. However, no online service can guarantee 100% security, and you use the Service at your own risk. Please keep your password confidential and do not share it with others.

8. International Users

VZEX is operated from Nepal:
Barahakshetra 7, Sunsari, 53700 Nepal. By using the Service, you understand that your data may be processed and stored in this location or in other countries where our service providers operate.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “last updated” date if shown. Your continued use of VZEX after changes are posted means you accept the updated policy.

10. Contact

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: support@vzex.pro
Address: Barahakshetra 7, Sunsari, 53700 Nepal